Store PolicyReturns and Exchanges
Most of the items are made to your specifications and are not returnable unless they are defective. Please call for specific return policies if unsure prior to placing your order.
Shipping & Freight
Your costs for shipping will vary depending on the size/weight of items purchased and it's destination. Freight charges are displayed on the item product page and/or once an item is placed in the shopping cart and the customer indicates a destination state and zip code.
Availability & lead time
Please email requests to us. Most items are shipped directly from the manufacturer and are guaranteed to arrive in excellent condition. Any damage by the carrier must be reported within 48 hours. Please allow 1-2 weeks, with the exception of some custom made items, spa equipment, and salon furniture, which can take up to 4-8 weeks for delivery.
Instock Beauty Supply orders are shipped within 24-48 hours.
We have made the best attempts to be exhaustive with our item descriptions and images for you to examine before purchasing. Please call us if you need more information about an item or color samples. This is all said so that our customers understand that we cannot reimburse costs for shipping and repacking . Shipping costs are non refundable and a restocking fee of 30% will be applied to items returned for refund. Exceptions are discussed below.
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Shortage or wrong item.
If we made a mistake and sent you the wrong item we will send you the right item and arrange to have the wrong one sent back to us at our cost and no fees will be added. If an item is damaged contact us for information.
Exchanges
If you received something but decide you'd rather have it another size, we're happy to exchange it for you. Restocking fees will be waved for item exchanges. Exchange items will be shipped once the original item has been received and inspected. For immediate exchanges you can purchase the new item and have it sent, and then we will credit your account when the original item is received. The customer is responsible for all shipping costs and will be charged accordingly (contant us with your credit card details). All returned items will be inspected for damage and charges will be accessed before a new item is sent. We are not responsible for damage during shipping. Please review the repacking guidelines above.
Notify us immediately
Please call and notify us of returns within 5 business days of receipt of product. You will have 14 days from receipt to return the product. Please review the shipping guidelines above.
Get an RA number
If you need to send us a return or exchange, please call and get an RA number first. This number allows us to recognize your return when it comes in and expedite your refund or exchange.
How to package a return.
In order to receive a refund or to process an exchange, we must receive products back in a resalable condition. If an item is returned, and is damaged during shipping, the customer is responsible for the loss or damage of the product. Proper packing and insurance is important. We have several suggestions to insure safe shipping.
Pack the product properly. Repacking an item in the same manor and using the same packaging does not guarantee that it will not be damaged. Some boxes and internal packing material will not hold up to two trips across the country. A new box is suggested. Each carrier has different packing guidelines. If an item is returned and is damaged during transit the carrier may decline a claim if it is not packed to their specifications. If you take the package to a public shipping company like Pack Mail, UPS store or Mail Boxes Etc., they will take care of packaging it properly, insure it for you and will file any claims for you in case of damage.
Insure your packages. All shipping companies offer insurance, generally about $.35 per $100. If a shipment is lost or damaged, the shipping company will pay for it. Mels Beauty Supply.com cannot file a claim for a package it did not send. The customer is responsible for filing a damage claim for the package they sent.
Shipping Cost
Shipping cost are non-refundable. Shipping is part of the transaction and not the product. Only a product can be returned, so only the product price is refunded. If the product is defective we will send replacement parts or if warranted, the entire item. We will pay reasonable shipping costs based on US domestic rates. International customers are responsible for excessive shipping costs due to their remote location. If a product is returned for a refund the customer is responsible for the shipping and is responsible for any damage incurred during the return shipping.
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